If you try to log into your Betway account and are not able to, don’t worry. The most likely reason is that your account has been locked. Here’s what to do next:
The most common reasons for blocked accounts at Betway
Betway might block your account for a number of reasons.
- If you forget your login details and try to log in too many times in a row, you will be locked out of your account.
- Betway welcomes players from all over the world.
- Opening and operating multiple Betway accounts in your own name
- If you want to limit your betting, go to the Responsible Gambling section of the Betway website.
- Your ID request is incomplete. Please fill out all fields and submit again.
Let’s take a closer look at these reasons.
Forgetting your login details
It’s easy to make the mistake of entering the wrong password and find yourself locked out of your account. But don’t worry–your account is automatically locked when someone else tries to access it, so no harm will come to your personal information.
I can’t access my Betway account from a restricted country.
Betway has security measures in place that will pick up if you are trying to access your account from a restricted country. If you must use your account from a restricted country, make sure you are using a good VPN and set it up so that it looks like you are placing a bet from your usual residence.
Opening and operating more than one Betway account in your own name is prohibited.
Betway does not allow customers to open multiple accounts in order to claim their welcome bonus more than once. This is against the rules, and if Betway finds out that you have done this, your account will probably be deleted and all funds confiscated.
Putting a limit on your account and not worrying about it
As a reputable bookmaker, Betway is big on its Responsible Gambling requirements. Punters can set limits on their account so that they don’t bet too much or too often. For example, they can set an automatic block put on their account after each deposit or “take a break” where their account is closed down for a certain amount of time.
It is not unusual for a customer to create an account with restrictions on it and then forget about it, leading them to wonder why they cannot log in.
ID request is not complete.
If you are unable to provide an ID when you open your Betway account, we will ask you to do so. If you ignore our requests, we will lock your account until the process has been completed.
How do I log in to my Betway account?
If you have opened more than one account in your own name, we can only reactivate your main account.
When you access your account from a restricted country, the best approach is usually to explain that you didn’t realise placing bets was not permitted in that region.
To reset your password, click on the “Forgotten Password” link. You can also adjust your betting limits by going to the Responsible Gambling section of Betway’s website and clicking on “How it works”. Bear in mind that changes made to your limits will not take effect until seven days after they have been made.
If you have not yet uploaded the required documents, please do so now.
Please contact customer support if you have any questions about your Betway locked account.
If your account has been blocked, there is no need to guess the reason. The Betway customer support team is always available to help, so be sure to stay calm and polite if you contact them.
When you are trying to find out why your account has been blocked, try not to lose your temper.
In most cases, resetting your password will be all that is required
As most online gambling sites will confirm, multiple unsuccessful attempts at logging in will result in an account being locked.
If you can’t remember your password, click on the link for Forgotten Password and we will send you an email with instructions on how to reset your password.
Once you have answered these questions, you will be invited to choose a new password.
How to keep your Betway account open
Remember to practice what you preach; I have no doubt that I will encounter having bookie accounts locked in the future.
Betway will block your account if you fail to keep adequate records of your bookie accounts and any transactions that take place on them.